IT Service Desk Employee (m/f/d) - 1st Level Support

Job vacancy: From now on

Description

EIFER seeks an IT Service Desk Employee (m/f/d) - 1st Level Support.

The position is based in Karlsruhe with a duration of initially 2 years starting as soon as possible.

Founded by EDF and KIT in 2002, EIFER bridges science and industry, providing innovative energy solutions for a sustainable future.

Responsibilities
• Provide on-site IT support for hardware, software, and peripherals.
• Handle 1st Level inquiries via phone, email, or ticketing system.
• Troubleshoot issues in Microsoft environments (Windows, Microsoft 365: Teams, Outlook, OneDrive).
• Manage user accounts and access using Microsoft Entra ID.
• Document and escalate tickets in the ticketing system.
• Support cloud-based Microsoft 365 and modern workplace tools.
• Perform basic network troubleshooting and support.
• Assist with onboarding new employees, including setup and guidance.
• Answer onboarding questions related to Microsoft Windows, Windows Autopilot, and Apple iOS devices.

Requirements
• Completed IT training (e.g., IT specialist, Fachinformatiker) or a professional qualification recognized as equivalent to EU standards.
• 1-3 years of IT support experience (1st Level or on-site).
• Strong knowledge of user support and administration in Microsoft 365 environments.
• Experience with Microsoft Entra ID for user account management.
• Knowledge of Windows Autopilot and Intune MDM for iPhone management.
• Beginner or intermediate skills in a scripting language (e.g., PowerShell, Python).
• Understanding of networking fundamentals (e.g., TCP/IP, DNS, DHCP).
• Fluent German (C1+) and proficient English (B2+).
• Excellent communication, teamwork, and independent problem-solving skills.